This piece is from an anonymous writer. It is a wonderful reminder of what good listening does and doesn't do. I hope you find it helpful:
"When I ask you to listen to me, and you start to give advice you have not done what I asked.
When I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings.
When I ask you to listen to me and you feel you have to do something to solve my problem, you have failed me, strange as that may seem.
Listen. All I asked was that you listen, not talk or do – just hear me.
Advice is cheap; two cents will get you both Dear Abby and Billy Graham in the same newspaper.
And I can do for myself; I'm not helpless.
When you do something for me that I can and need to do for myself, you contribute to my fear and weakness.
But when you accept as a simple fact that I do feel what I feel, no matter how irrational, then I can quit trying to convince you and can get about the business of understanding what's behind this irrational feeling.
And when that's clear, the answers are obvious and I don't need advice.
Irrational feelings make sense when we understand what's behind them. Perhaps that's why prayer works, sometimes, for people because God is mute and he doesn't give advice or try to fix things. God just listens and let's you work it out for yourself.
So, please. Listen and just hear me. And if you want to talk, wait a minute for your turn, and I will listen to you."